RETURN POLICY

SINCE ITEMS PURCHASED ON DUFFYSTONE.COM ARE MADE TO ORDER, WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES. ALL SALES ARE FINAL. ITEMS PURCHASED THROUGH OTHER RETAIL STORES ARE NEITHER NON-RETURNABLE NOR REFUNDABLE TO DUFFYSTONE.COM. PLEASE CONTACT THE STORE THAT YOU PURCHASED YOUR ITEM FOR THEIR RETURN POLICY. 

 

SHIPPING

US ORDERS:

ORDERS SHIP UPS GROUND.

WHEN USPS IS USED, WE CAN SHIP TO A P.O. BOX ADDRESS. WE ARE NOT RESPONSIBLE HOWEVER FOR PACKAGES NOT RECEIVED AT P.O BOXES.

DELIVERIES ARE DROP OFF AND DO INCLUDE A SIGNATURE UNLESS SPECIFIED.

PLEASE MAKE SURE TO PROVIDE AN APPROPRIATE ADDRESS FOR PACKAGE DELIVERIES.

* NOTE: DELIVERY TIMES DO NOT INCLUDE SATURDAYS, SUNDAYS OR ANY US HOLIDAY.

 

PRODUCT CARE

OUR PRODUCTS ARE CONSIDERED FRAGILE AND DELICATE DUE TO MATERIALS, THEREFORE THEY MUST BE HANDLED WITH CARE.

DUFFY STONE IS NOT RESPONSIBLE FOR NATURAL DISCOLORATION IN MATERIALS OR DAMAGE DUE TO IMPROPER CARE AND USE. THE MATERIALS WE USE HAVE PARTICULAR IRREGULARITIES, DIFFERENCES AND DISCOLORATIONS. THESE CHARACTERISTICS SHOULD BE EMBRACED AS NATURAL AND PART OF THE PRODUCT.

*NOTE: DUFFY STONE IS NOT RESPONSIBLE FOR NATURAL DISCOLORATION OR DAMAGE DUE TO IMPROPER CARE OR USE.

 

REPAIR POLICY

DUE TO THE DELICATE NATURE OF OUR HAND MADE PRODUCTS, DAMAGE MAY OCCUR DURING THE LIFETIME OF THE PIECE. SOME ITEMS MAY INCUR A REPAIR FEE  IF THE PURCHASE OF YOUR PRODUCT WAS MORE THAN A YEAR AGO OR ARE NOT DETERMINED MANUFACTURER DEFECTS.

PLEASE EMAIL DUFFYSTONECO@GMAIL.COM FOR REPAIR INQUIRIES.

 

COPYRIGHT AND DISCLAIMERS

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